Privacy Policy — 15tkbet

Article 1

Information We Collect

15tkbet collects personal data that is necessary to operate a safe, compliant, and functional online gaming platform for players in Bangladesh.

We collect information from you directly when you register an account, make a deposit or withdrawal, contact our support team, or interact with any feature of the 15tkbet Platform. We also collect certain data automatically when you visit or use the Platform. The categories of personal data we collect are set out in the table below.

Data We Do Not Collect

15tkbet does not collect or store full card numbers, CVV codes, or full bank account numbers. Payment card transactions (Visa, Mastercard) are processed through the payment provider's own secure gateway, and only a masked reference is retained on our systems. We do not collect biometric data beyond a photograph submitted for KYC purposes.

Data From Minors

15tkbet does not knowingly collect personal data from any individual under the age of 18. Our Platform is strictly for adults. If we become aware that personal data has been collected from a person under 18 years of age, we will delete that data immediately and close the associated account. If you believe a minor has submitted personal data to 15tkbet, please contact support@15tkbet without delay.

Article 2

How We Use Your Data

15tkbet processes your personal data only for legitimate, specific purposes directly related to the operation of the Platform and the fulfilment of our obligations to you as a registered player.

We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which 15tkbet uses your personal data are as follows:

• Account Management: To create, verify, maintain, and administer your player account, including processing KYC verification documents to confirm your identity and age eligibility.
• Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (BDT ৳) via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate transaction records.
• Platform Operation: To deliver the games, sports betting markets, color prediction rounds, and all other features of the 15tkbet Platform to you in a functional and personalised manner.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and communicate important account-related information to you.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account abuse, multi-accounting, bonus exploitation, and any other activity that may violate our Terms & Conditions or applicable law.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit limits or time-out periods that you have requested.
• Legal Compliance: To meet our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and other regulatory requirements, and to respond to valid legal orders or requests from authorities in Bangladesh.
• Platform Improvement: To analyse anonymised usage patterns, game performance data, and technical metrics in order to improve the reliability, features, and user experience of the 15tkbet Platform.
• Promotional Communications: To send you information about promotions, bonuses, and platform updates that may be of interest to you — but only where you have consented to receive such communications. You may opt out at any time by contacting support@15tkbet.

Article 3

Data Sharing & Third Parties

15tkbet does not sell your personal data. We share it only with trusted partners who require it to deliver services on our behalf, and always under strict data protection obligations.

In the course of operating the 15tkbet Platform, we may share your personal data with the following categories of third parties, each of which is bound by confidentiality and data protection obligations consistent with this Privacy Policy:

Payment Service Providers

To process your deposits and withdrawals, we share necessary financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing networks (Visa, Mastercard). These providers receive only the data required to complete the specific transaction and are not permitted to use it for any other purpose.

Game Studio Providers

Games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are delivered via their own game engines integrated into the 15tkbet Platform. These providers may receive a pseudonymous player identifier and bet data for the purpose of delivering the game session. They do not receive your name, mobile number, or payment details.

Identity Verification Partners

Where we use third-party KYC verification tools to validate identity documents or confirm age, the data required for verification (identity document images and basic personal details) is shared with the relevant verification partner under strict data processing agreements. Verification results are returned to 15tkbet; your raw documents are not retained by us beyond the verification period.

Analytics & Technology Providers

We use analytics and platform infrastructure providers to support the technical operation of 15tkbet. Any data shared with these providers is processed under data processing agreements and is used solely for the purposes of platform performance monitoring and security. Where possible, data shared with analytics providers is anonymised or pseudonymised before transmission.

Legal & Regulatory Authorities

15tkbet will disclose personal data to law enforcement agencies, regulatory bodies, or other authorities in Bangladesh where required to do so by a valid legal obligation, court order, or regulatory direction. We will, where lawfully permitted, notify the affected player of such a disclosure request before complying with it.

Article 4

Cookies & Tracking Technologies

15tkbet uses cookies and similar technologies to ensure the Platform functions correctly, to keep your session secure, and to understand how players use the site.

A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to remember certain preferences or session information. 15tkbet uses the following categories of cookies:

Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary or security cookies may prevent you from accessing your 15tkbet account or using key Platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation. 15tkbet does not use Flash cookies, pixel tags embedded in third-party advertising networks, or any cross-site tracking technology for commercial retargeting purposes.

Article 5

Data Retention & Storage

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations.

The retention periods applied by 15tkbet to different categories of personal data are as follows:

• Active Account Data: Retained for the full duration of your account's active status on the Platform, plus a minimum post-closure retention period as described below.
• Transaction Records: Financial records including deposit and withdrawal history are retained for a minimum of 5 years following the date of the transaction, in accordance with anti-money laundering record-keeping obligations.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years from the date of account closure, or longer if required by a specific legal obligation or ongoing investigation.
• Account Activity Logs: Bet history, login logs, and session records are retained for a minimum of 3 years following account closure.
• Support Communications: Emails and chat transcripts with our support team are retained for 2 years from the date of the last interaction, unless the matter is subject to ongoing dispute or investigation.
• Analytics Data: Anonymised analytics data, from which no individual can be identified, may be retained indefinitely for the purpose of long-term platform performance analysis.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not immediately technically feasible (for example, data in encrypted backup archives), the data will be isolated from active processing and deleted as soon as the next scheduled purge cycle occurs.

Data Storage Location

Player data collected from users in Bangladesh is stored on servers located in secure data centres. All storage facilities apply physical and logical access controls, regular security auditing, and encrypted-at-rest storage for sensitive data categories. 15tkbet ensures that any data transfer outside of the primary storage location is conducted under appropriate safeguards and data transfer agreements.

Article 6

Data Security Measures

15tkbet applies a layered approach to data security, combining technical controls, operational procedures, and staff policies to protect your personal information.

The security of your personal data is a primary operational priority for 15tkbet. We implement the following technical and organisational security measures to protect the data we hold about you:

• Transport Encryption: All data in transit between your device and our Platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all pages, including the account login interface, deposit and withdrawal flows, and support communications.
• Data at Rest Encryption: Sensitive data categories stored on our servers, including KYC documents, identity data, and financial records, are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 15tkbet's internal systems is restricted on a strict need-to-know basis. Role-based access controls are enforced, and all internal access to identifiable player data is logged and subject to periodic audit.
• Two-Factor Authentication: Administrative access to Platform systems and data management tools requires multi-factor authentication. We strongly recommend that players use unique, complex passwords for their 15tkbet accounts.
• Penetration Testing: 15tkbet conducts regular security assessments, including vulnerability scanning and penetration testing, to identify and remediate potential weaknesses in the Platform's technical infrastructure.
• Incident Response: We maintain a documented data breach response procedure. In the event of a confirmed breach affecting player personal data, affected individuals will be notified via their registered email address, and any required regulatory notification will be made promptly.

Article 7

Your Privacy Rights

As a registered player on 15tkbet, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

To exercise any of the rights described below, please submit a written request to support@15tkbet from the email address registered to your 15tkbet account. We will respond within 14 business days. We may need to verify your identity before processing your request to ensure that data is not disclosed to or actioned by an unauthorised party.

Please note that certain rights are subject to limitations where legal obligations, fraud prevention requirements, or the need to fulfil an outstanding contractual obligation take precedence. Where we are unable to fully comply with a rights request, we will explain the reason clearly and indicate what partial action we are able to take.

Article 8

Policy Updates & Contact

15tkbet may update this Privacy Policy periodically. We will always notify registered players of material changes before they take effect.

This Privacy Policy was last updated and became effective on 1 January 2026. 15tkbet reserves the right to amend this policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by sending a notification to the email address associated with their account, and by posting a prominent notice on the Platform, at least 14 days before the changes take effect.

Minor updates — such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or administrative amendments — may be made without prior notice. The "Effective Date" shown at the top of this page and in the hero section will always reflect the date on which the current version of the policy came into force. We encourage you to review this Privacy Policy periodically to stay informed about how 15tkbet is protecting your data.

How to Contact Us About Privacy

For all privacy-related enquiries, data subject access requests, requests to exercise your rights, concerns about how your data has been handled, or notifications of a suspected data breach involving your personal information, please contact the 15tkbet data support team using the details below. All privacy correspondence must be submitted in writing via email from the address registered to your account to allow us to verify your identity before processing the request.

For context on how your account data is used in relation to responsible gaming features, deposit limits, and self-exclusion tools, please refer to our Responsible Gaming page. For a full explanation of the contractual terms governing your use of 15tkbet, please review our Terms & Conditions. Common questions about account management, data verification, and the KYC process are addressed in our FAQ.